Vantaggi
Good benefits (although they were declining slightly prior to my resignation) Good amount of PTO
Svantaggi
Very difficult to get a job off the phones. The claims system sets adjusters and customers up for very stressful experiences. It is an inbound call center where calls are back to back with no time in between all day except for maybe 5 minutes between from 8-8:30am. Then we have our own claims to work but we can’t work them or make outbound calls until there is time between inbound calls but there is rarely any time. As a result, many customers never get to talk to their assigned adjuster which makes them angry for talking to a different person every time they call. A lot of blackout days to use your PTO making it almost impossible to take days off for anything less than 6 months out. You have to use unplanned PTO which looks bad and you can get written up for too many unplanned days