STAY AWAY - Recensione dipendente - Manager, Claims Operations presso USAA

1,0
3 ago 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Some of the best benefits in the business.

Svantaggi

- Toxic Culture - Lack of Advancement Opportunities - Favoritism for Promotions - Unattainable goals - Broken systems and processes - Understaffed for the 10 years I was there - Broken promises to frontline - Harsh accountability leading to constant fear - Lack of company direction and ideas - Employees are viewed as disposable. On to the next one. - Rushed training - They are call center first. This means the phones always come first and your assigned claims come second. You may not call out until the phone stops ringing. This results in neglected claims and LOTS of complaints. You will field complaints all day on files that are not your own. - Hyper focus on performance management with no mercy for missing goals

Esplora altre recensioni su USAA

5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

50% off for lunch flexible working hour

Svantaggi

too many office politics layoff

5,0
8 mag 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Svantaggi

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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