Vantaggi
Quick hiring and sufficient training before handling member calls. A variety of schedules are offered with the option to apply for a new schedule several times per year. Excellent benefits package including education and impressive amount of PTO. Working alongside and under tenured employees as upper levels usually promote from within. On calls, there is no rush to get off the phone or take ‘x’ amount of calls-per-day. Employees are encouraged to spend time with members, getting to know them and their needs.
Svantaggi
These two items are not necessarily “cons” but facts about the job and industry that some might struggle with. First, this is a phone job that requires multitasking between conversation and several screens… all day long. Second, there are numbers and targets to meet, and these targets, formulas and systems change. (Not surprising considering the changes in technology coupled with challenges forcing the insurance industry to adapt to increased risk and evolving member needs.)