Burnt out - Recensione dipendente - Licensed Insurance Professional presso USAA

Cannot plan PTO more than 4 months out, constant metrics and policy changes, no time to ever review vital KC changes but expected to know all of them. Constant authentication issues beyond your control causing you to be yelled at and get possible low MSATs that you cannot dispute. Consistently hearing how high our rates are yet never feeling like anyone is listening to front line workers or members that we can’t get people to buy policies with double or triple rates than competitors. Even on every cancel call, it’s expected to be an upsell. Calls being reviewed by AI is degrading.