Vantaggi
None that outweigh the risks to life and vehicle
Svantaggi
No transparency in driver reviews. Drivers are rated poorly by customers without the ability to dispute the allegations and accusations. If your rating as a driver falls below 95% then you lose ALL opportunities for benefits to include, healthcare, vision, dental, discounts on vehicle maintenance. Uber Eats offers ZERO transparency for drivers who have received a bad rating/review. If there is no way of knowing why a customer left a bad rating/review, then there is no way for a driver to perform corrective action or redouble their efforts to provide better customer satisfaction. This creates a negative dynamic of working for Uber Eats. There is no way to improve service or dispute possible libel/slander/defamation of character perpetrated by customers. I am encouraging a class action lawsuit against Uber Eats if they refuse to operate within the U.S. Constitutional rights to face accusers. If we are to lose our benefits due to a statistically impossible uphill battle to increase our ratings without knowing what the specific complaints of the customer are or if they are even factually submitted, then we have a serious legal issue that needs to be corrected. Transparency of driver reviews needs to happen now or Uber Eats will find itself the defendant in a federal case. Drivers are unable to dispute bad reviews by providing evidence from app screenshots, dashcams, and other documented recordings. Drivers are losing their benefits due to having to wait at restaurants for too long to hand drivers the food, having to wait in traffic behind stop and go traffic due to vehicular collisions miles ahead (the app has not improved or evolved to divert away from slow traffic caused by vehicular collisions ahead). Drivers are at the mercy of lazy people that don't get food for themselves. Drivers put their lives at risk at every intersection to bring food to these lazy people for very little compensation. If Uber Eats intends to continue operating within the U.S. then it needs to start adhering to U.S. law. We, as drivers in the U.S., need transparency of our negative reviews, not only to improve our service to create better customer satisfaction, but also to dispute any slanderous/libelous, defamation and accusations made by customers. If this does not happen there will eventually and inevitably be a massive class action lawsuit against Uber Eats to affect Freedom of Information. You cannot revoke employment benefits (health, dental, vision) without an appeals process to dispute allegations against drivers. It is unethical, immoral, and irresponsible. Uber Eats should know better. If these manipulative practices that harm their employees' health and restrict benefits based on non-appealable and a non-transparent review system are not confronted by corporate and CORRECTED to create a healthier dynamic, then Uber Eats will ultimately gain crippling negative attention when the massive class action lawsuit is brought at the federal level. I am giving Uber Eats a very short time-frame to confront this VERY SERIOUS issue. You have been put on notice. Create a transparent system for drivers to dispute and appeal negative reviews that are possibly libelous/slanderous. The positive outcome will be that drivers will know what their accusers claimed and improve service to make customers happier or dispute false accusations that lower the driver's rating causing wrongful loss of benefits. If our benefits are on the line and Uber Eats revokes them based on customer lies, then the dynamic is severely flawed and the lack of healthcare could cause unnecessary deaths. Other Cons: 1. Customers are instructed by Uber that it is NOT NECESSARY TO TIP. This is harmful to the livelihood of employee drivers. 2. Over 65% of deliveries that pop up in the app are absurdly substandard wages for the amount of time and miles to deliver the order. Most are over 20 minutes and 7 miles for less than $5. Only 24% of deliveries are on par with properly compensating drivers for risking their lives through dozens of intersections across many miles. I have my own acceptable delivery prerequisites to accept a delivery. If the delivery is more than 20 minutes to conduct then the minimum earnings I will accept is $7. I need to maintain the serviceability and the safe, proper function of my vehicle. I need to fill my vehicle with gas once a day. I put over 700 miles on my vehicle per week while working for Uber Eats and I am not anyone's slave. I will not subject myself to substandard wages or slavery. So note to customers, we turn down your slave-wage propositions to deliver your food. 3. Restaurants are almost never ready with the order. On average, it takes me 8 minutes to drive to the restaurant after accepting the order on the app. Some restaurants are ready with the order before I get there. My personal observation is that the majority of restaurants keep Uber delivery drivers waiting for more than 15 minutes. I had 7 deliveries tonight in which I waited for the restaurant to give me the order for delivery. The longest wait time I endured tonight was 33 minutes at a McDonalds. THAT IS NOT "FAST FOOD". The delivery from McDonald's to the customer took me 14 minutes. It only took me 7 minutes to get to the McDonald's from the time I accepted the delivery order. I made less than $8 that hour. That is less than minimum wage for the hour. You will not be compensated for long wait times at restaurants. You will lose time and money waiting for food. Uber doesn't do anything to fix this. 4. Uber Eats only employs people from India for their support/help hotline for drivers. The accents are ridiculously hard to understand. It's their way to save a buck by outsourcing jobs to foreigners at a fraction of the cost. It wastes driver's time whenever there is an issue that needs to be addressed and the majority of issues are inadequately addressed and rarely resolved. 5. Customers will give fake addresses or incomplete addresses that cost drivers valuable time and effort. The driver will try to reach out to the customer by phone or text and only half the time will the customer actually respond. When this occurs it causes drivers to lose valuable time for zero compensation. 6. Restaurants will provide Uber with phone numbers that are NOT accurate. When delivering late at night, drivers don't want to travel to a delivery pick-up only to find out the restaurant has closed for business for the day. Uber Eats does NOT remove erroneous deliveries due to restaurants being closed. When one driver gets there and marks the business as "closed" in the app, the app just cycles it to a different driver. Drivers try to contact the business to check if they're open only to get an error message stating that the number is not in service. This happens to me CONSTANTLY. I drive across town to a closed restaurant that I tried to call through the app with no response and receive ZERO compensation for spent fuel and time. 7. The Uber Eats app itself has many issues. Quotas are not accurately recorded. Tips are not accurately recorded. You literally have no accurate accounting of how many deliveries have contributed to your quota bonuses. There are many more problems with driving for Uber Eats. In summary, the biggest issue with Uber Eats is waving the promise of health benefits in the faces of drivers if they can stay above 95% customer satisfaction rating of their performance, but they have ZERO processes in place to appeal or dispute their reviews. This hurts Uber Eats whether or not they acknowledge it. If Uber Eats created a feedback system by which drivers could view every individual complaint/review, then Uber Eats drivers could improve their service accordingly or dispute false allegations by providing recorded evidence that disproves the claims against the driver. Note: I personally have a GoPro concealed in my clothing, a dashcam in my car, and I screenshot every delivery from acceptance in-app to pickup at restaurant to driving to customer to the way I follow instructions in-app as well as every name associated with every address I deliver to. I RECORD EVERYTHING and in the state of Texas this is LEGAL. Texas is a single-party consent state in which everything can be recorded and used as evidence in court. I have compiled over 2,000 hours of camera recorded content into a dedicated hard-drive. If I had the ability to face my accusers that gave me a poor rating/review and addressed their claims with my own physical evidence, then Uber Eats would have to nullify the vast majority of negative reviews against me, thus reinstating my well deserved benefits.
