Vantaggi
Easy going call center. Calls were usually easy. We basically had to transfer most of them to the branch or sales department to handle. I barely dealt with irrate customers (which is great for a call center). The Manager was great, very approchable and nice. They gave us a set schedule, and were very flexible with it.
Svantaggi
They usually hire through a recruiter and don't bring you along until you get promoted to sales or another position. Had to work every Saturday (we all had to work atleast a Saturday or a Sunday each week). Had to work Holidays (although they were flexible with that too). Had to handle chats while on the phone, that was hard to do as people can't really multi task that way, you will always sacrifice the customer service from one or the other (usually the chat). Summer was VERY busy, calls were almost non stop until about end of September.