Not worth it. - Recensione dipendente - Care Concierge presso VIVIO Health

I absolutely love working at VIVIO Health—it’s a place where passion meets purpose. The company mission to revolutionize healthcare through innovative, data-driven solutions truly resonates with me, and it’s inspiring to see how our work makes a real difference in people’s lives. My peers are incredible: collaborative, talented, and always ready to support one another, fostering a team spirit that’s hard to find elsewhere. As a startup, the pace is fast and exhilarating, which keeps things exciting and pushes us to stay on the leading edge of the industry. What I appreciate most is the common sense approach to problem solving using creative, efficient strategies that drive results. They are focused on growth and scaling, with opportunities to learn new skills and take on challenging projects for personal and professional development.

The fast pace can sometimes mean long hours during growth spurts, but the flexibility and impact make it worthwhile.

No support when needed and constantly ignored when asking for help. You end up having to make things up to callers because proper training isn’t provided. I was only there for a little over one month and did good at my job. During my short time with the company, I encountered significant challenges with training and support. The initial onboarding process was disorganized we received a large amount of information in a short period, but limited hands-on instruction. By the second week, we were expected to handle calls independently on systems we hadn’t been properly trained on, and consistent guidance wasn’t available. They have random agents come to assist with training and tell you “There way!!!” Training and the company is very unorganized. They hired too many people and the volume they expected didn’t happen. We had 30-45 minutes between calls and they started losing more employer contracts than gaining. During meetings profanity was being used. During training it was of dry joke cracking and stories about her and discussions of personal home problems. Instead of using the time to be trained we had to hear about ran down out of order house problems, kids wanting to run away, and someone husband trying to fight the neighbor. Employees were rude some would come dump information without explaining and get mad when you asked for insight about the situation. I literally had a someone from the SOC team ask me “why out of everyone you picked me for help” as if I failed and asked for him.

Low call volume and pay is decent