Customer support rep( be wary of smoke and mirrors) - Recensione dipendente - Customer Service Representative presso Valet Living

Customer support is there to support the operations team but they make our job extremely challenging. Most of middle management will take vacation with no means of coverage during their absence ( Especially during the summer), because if this, resident will continually have their trash missed for weeks at a time with no resolution in sight. If you attempt to contact a district manager for any reason, 9/10 times they don’t answer. The work culture is all over the place. It felt like my position became more of a first line of defense for the legal department. Within one month, three CSR that were the highest in productivity left Valet Living. -information siloed from other departments -nothing is streamlined -callers are always irate due to continued lack of service -district managers provide no communication to the support team and residents