Not a place for a seasoned professional - Recensione dipendente - Client Relationship Administrator presso Vanguard

1,0
8 feb 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits are great, if you can tolerate other aspects of the job long enough to become fully vested. Flexible schedule with the right manager. Vanguard company ownership truly proves to be integral when it comes to client ownership, and doing what’s right for the client from an investment standpoint.

Svantaggi

A job fit for an administrative assistant rather than a financial advisor/relationship manager. If you currently have an office, with your own admin, do not make the mistake of thinking the grass is greener at Vanguard. Not greener, grayer! Depressing grey cube redundancy that fits a “call center” on every aspect, even though the words out of everyone’s mouth is “we’re not a call center”. Additionally, the managers who are saying that are also thinking in their head; “Thank God I don’t have their job!” A very dirty job. 2500 clients get dumped in your lap, and it's your job to handle everything maintenance oriented, and fix all of the problems. This is a job role where you do all of the maintenance work instead of the portfolio management. What makes it worse is all of the admin work is done on the most archaic system platform I have ever seen. The training on how to use the multiple systems is almost absent, proving to be the longest system acclimation process I have ever experienced, and I build my own computers. As far as using your investment expertise, you must transfer a client who wants advice to a CFP who are most likely less qualified, have fewer years managing portfolios, and have no professional experience outside of Vanguard. The insult to injury is the client manager who started their professional career with Vanguard, just passed their series 7 exam, over your shoulder explaining how to have an investment discussion with your client. Finally…the pay. Let’s just say without exaggeration, you can make more money opening checking accounts at a bank than what you will make at Vanguard. The sweet talk about partnership and annual bonuses will earn you a whopping 3-5 k if you and your direct manager frequent happy hour together. Unfortunately, Bogle’s integrity which formed the company doesn’t flow through some of the leaders who have the freedom to depart from professionalism, and character. Needless to say, I have a few interviews lined up.

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5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Large firm so great to get exposure to different groups.

Svantaggi

Nothing that comes to mind, great place to start and end career.

3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome coworkers for young professionals. Paid licensing for a few months.

Svantaggi

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

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