Service recovery - Recensione dipendente - Customer Service Representative presso Vanguard

1,0
19 mar 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It was a first rate company. Client focus and employee focus, wanting the best for all.

Svantaggi

In the later years the company cared less about the employees and the service suffered because of it. Vanguard can't keep up with the demands of clients and seems like they don't really care. Management seems to promote inexperienced people who don't know how to manage. Inept people in management positions who don't have that real care about clients.

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5,0
8 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are amazing, good culture mostly

Svantaggi

Middle management can focus too much on politics vs. improvements

2,0
8 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote opportunity which is great Getting to learn the industry

Svantaggi

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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