Great mission, great products, frustrating to work for *THIS IS A CALL CENTER!!!!! - Recensione dipendente - Client Relationship Associate presso Vanguard

3,0
26 mar 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working for Vanguard: Vanguard's mission and products are incredible and have really changed the financial industry in every aspect. Working for a disruptor like Vanguard instills a sense of pride that you are fighting for good in an industry plagued by scandal. The Role: The client relationship role depending on where you wind up is a great way to work on people skills. not just chit-chatting but actual people skills, such as explaining to customers why essential systems are down just when they need them or having to reframe mindsets after other reps new to finance have led clients down the wrong path. This isn't a joke, these are super valuable challenges that you'll face probably unintentionally but it's where you learn a lot. You get your series 7 and 63 licenses and Vanguard makes it very easy for you to pass.

Svantaggi

To prevent emotions from getting in the way here is a list. Telling the whole story would just be too much. These are my findings from within 2 different departments of Vanguards retail group. The other segments of the company from what i gather are run completely differently so only apply that to this retail. -Low pay, they'll remind you of total compensation (benefits for families etc. which are great but if you're fresh outta college those don't mean much) -Call center environment with limited flexibility (managers have all the flexibility in the world compared to you) -Got a finance degree? Keep looking. You didn't go to school for four years learning about CAPM and DCF's to explain how to login to a site, fill out new account paperwork, and change addresses. (yes its an "in" just be willing to do this for at least 2 years before you dust off that degree of yours.) -You've probably heard this at other jobs and seen it for this company, but the retail managers are really just trying to get the heck outta dodge and spend most of their time networking with other groups to get new roles there (cant blame them). Got a client yelling at ya on the phone for something that's not your fault and they want to speak with your manager? Well hopefully if you're really lucky they are around if they're new, otherwise good luck to you friend cause they're most likely out there peddling their resume around. -They'll pitch you the client relationship associate role as a 1 year "do your time" (this isnt a euphemism you are clocked every minute of your day) thing but unless your manager is well connected you'll find yourself at a slightly better but equally frustrating phone role. -everyone's trying to dodge work, nobody want's to do more than they have to This was an honest attempt to not go too crazy on this, but in summary, if you're willing to do the time (again not a euphemism, as a point other groups will be disgusted about your role and say wow how do you stay sane) you'll progress and eventually make a wage that will allow to you have a reasonable standard of living. If you have a passion for succeeding, being rewarded for that success, and taking on big projects keep looking! You can do this!

Esplora altre recensioni su Vanguard

5,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good balance and early career development

Svantaggi

Minimal cons to be considered

3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome coworkers for young professionals. Paid licensing for a few months.

Svantaggi

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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