Vantaggi
Some great co-workers. Good Training as far as it went. Good Benefits outside of salary. Some good tools to work with.
Svantaggi
Management needs to spend more time actually managing and less time goofing off on their ipods, cell-phones, web-surfing etc. Escalated calls were to be transferred to a certain line for assistance where there would be a manager availible to assist and they were never availible and when you tracked someone down on the floor they did not want to be bothered as they were busy with one of the aforementioned items. In any other workplace I have worked in that was one of managements roles. For a company that touts itself as a leading company technology is seriously lacking. Lotus notes are used which is seriously outdated amongst other technological dinosaurs. Training is lacking in the fact that what you are taught is not indepth enough for some of the products question which can get very complicated and technical at times. It is a call-center atmosphere that is pretty much run as a military operation with breaktimes, lunches etc. closely monitored sometimes to the point of ludcriousness.