It’s a job - Recensione dipendente - Client Service Excellence Center Representative presso Vanguard

Vanguard covered housing for the summer for almost completely free and the people you work with will actively try to develop you.

The work you do (and therefore your overall experience) can be highly team dependent and team assignment seems to be random

Awesome coworkers for young professionals. Paid licensing for a few months.

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.