I used to love it here at Vanguard, now I get sick to my stomach thinking of going to work. - Recensione dipendente - Client Service Associate presso Vanguard

2,0
28 giu 2011
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very good benefits package and decent work/life balance.

Svantaggi

The decisions made by management are born out of a need to put feathers on caps rather than serve the needs of the clients. Internally, their organization restructuring has a terrible impact on morale. The changes I've personally witnessed show clearly Vanguard's disregard for experience and specialized knowledge. They do not respect their long-term loyal employees. For example, currently they are restructuring Flagship. They have hired mainly outside reps, and they have denied positions to current reps who are now forced to continue servicing their existing clients with smiles on their faces while given virtually no time to perform their new task of going out and finding a job within the company. Now the clients who are being serviced by these new outside people are suffering while these rookies are trying to figure out the Vanguard systems and process. Vanguard promised these clients that as Flagship members, they would get more experienced reps, but that is a promise they are ignoring.

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5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Large firm so great to get exposure to different groups.

Svantaggi

Nothing that comes to mind, great place to start and end career.

3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome coworkers for young professionals. Paid licensing for a few months.

Svantaggi

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

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