Vantaggi
Great atmosphere, light airy building with lively work environment. Team I am on is great. They are really interested in keeping their customers and stress customer service. They provide gym membership and a free fully stocked kitchen. They are really trying for a fun google approach to their office.
Svantaggi
Rough interview process... be sure to do your homework. And if you can't explain tech terms in a broken down manner your grandmother could understand then you need not apply. They want you to be able to explain complex terms in a simple manner. Training is a not great, down right evil, tough, breakneck fast.....Tests every two weeks to start. If you fail these during your first 3 months, then you are FIRED. Then you have additional monthly tests to get up to their tier 2 support. I'm not sure it's worth it yet. Starting pay really sucks... it's low b/c you are training... we didn't even see the product for the first 4 weeks we were there. No raise until their 2 is reached. ETA to reach teir 2 is 10months to a year. Save yourself some time, they have a strong preference for internal employee referrals. If you don't already know someone there, then I would advise you not travel too far for this interview. Company is 10 + years old now... they claim to have 'lots' of opportunities, but I have yet to see any that really impress me.