Choose something else if possible! - Recensione dipendente - Fraud Detection Agent presso Velera

1,0
26 mag 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For me, I don't know have any Pros.

Svantaggi

Training, Pay, Schedule, B2B calls, Scripting Attendance policy during six week training period. Miss 16 hours and you're gone. Stuck on the phones for 6-12 months before you can apply for a new position. Not really Fraud Detection at all. More of a robotic, repetitive hotline for Fraud Reports. Get ready to say the same thing over and over and over on every call. You will be supporting a lot of different Financial Institutions that all have different rules and guidelines. I think all of my training class is gone and we started on 3/10.

Esplora altre recensioni su Velera

5,0
5 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great company to work for

Svantaggi

the lack of pay increases

1,0
25 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

*Work from home *Daily Pay Option

Svantaggi

Micromanaging is horrible here. There's not much we can do for a lot of CUs and some members are not aware of that so we get cussed out or yelled at. Training does not get you ready for Production. Your work/life balance here is almost nonexistent. They don't have enough agents working to handle the call volume. The pay is not really worth the stress you deal with working here.

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