Rearranging the Deck Chairs on the Titanic - Recensione dipendente - Dipendente anonimo presso Vendavo

Vendavo is a sinking ship. * Most of the senior leadership team (many of whom have reasonable tenure) are completely oblivious to customer needs in the marketplace, and it creates a very challenging work environment. * Current “flagship” products were obtained through acquisition, and lack functionality (and flexibility) that was inherent to the original Vendavo solutions. It has created a scenario where sales is forced into fitting a square peg into a round hole, all while telling prospects that the newer SaaS products have the same functionality as the former flagship product. Very few of the long-tenured customers have migrated to the new solutions because of the lack of functionality parity. * Very few integrations between the products acquired by acquisition - leading to challenges during implementation when customer just expects that all Vendavo applications talk to one another. * Product roadmap is well thought out, but there is no investment (or resources) to actually build out the products strategically. Roadmap items are constantly pushed down the road for the needs of the next hot prospect, and creates a never ending cycle of not being able to address the marketplace strategically. * Major customer retention issues. Many long tenured customers (including former advisory council members) are jumping ship to greener pastures. In addition, there are newer customers who are canceling their subscriptions after the initial term feeling that they were sold vaporware / false promises.