Vantaggi
It is a good platform for people looking for a long term career in the mortgage industry. I worked there 3 years and it was a whole new learning experience for me. I came in with no prior experience and was trained from the ground up. My bonuses were excellent. I didn't have any problems with the payout. As long as you come in ready to work and with a good attitude, the management team is a great help and source of information.
Svantaggi
The base pay is less than what I made (but I made up for that in bonuses). Yes it is micromanaged, but most call centers are. As for layoffs, there was always rumors, but the company has actually expanded. Many of the employees in the 2010 layoff that I had spoken with (foreclosure department) were very pleased with their severence package and was greatful, one even posted on Facebook how tactfully they broke the news of the layoff. Layoffs are just the nature of the beast and will happen in any industry, especially mortgage. The collections department can be very stressful because of the economy. The bonuses are based on call quality, one call can eliminate your bonus.