1 set 2019
Risposta di Vetted
6yThank you for the feedback. It is clear you care a lot about our company and our people, as does everyone here at Vetted. I am sorry that you didn’t have the experience you hoped over the last few months, particularly given your important contribution over the last few years. Yes, we’ve had some issues in the past several months, mostly because we were unprepared for the hyper-growth we experienced. Our number one priority has been and will continue to be building a magical experience for our pet parents and their pets. And we know the only way we achieve that experience is by doing right by our Vets and Vet techs and the rest of the incredible team here at Vetted, who are on the front lines every day. Fortunately, through their hard work, our results speak for themselves. But we have, as you shared, strained operationally, particularly around hiring. That shortfall has had some cascading effects inside other areas of the company. It is also clear that we need to do a better job communicating internally about these stresses. As the CEO, I take full responsibility for these operational challenges and while things are improving, we still have work to do to keep up.
While I am disappointed about your recent experience with us, I appreciate the feedback. We are working hard every day to get better.