Mom & Pop vibes - Recensione dipendente - Customer Service Representative presso Visual Land Inc.

Good pay above market and good workers

Start up mentality and repetitive work

The two employees are capable and fun to work with in the office.

CEO does not understand the industry and participates in deceptive behaviors with accounts. CEO (Gary Lu) attempts to add new products to account portfolios that aren't actually new products. He just changes the UPCs. The FTC may want to ask Gary what he does with his returned inventory. Is he using it to make his "new" products? Where is he disposing all of his electronics products that isn't returned to the factory? The CEO also regularly goes into your email and has even sent emails from your email account representing you. This is a common practice for him. The CEO (Gary Lu) does not understand the difference between advertising and promotions. He tries to run his products on promotion year-round at inflated MSRP pricing. The CEO (Gary Lu) writes emails for his staff to send to accounts under their email addresses with really poor ideas. CEO (Gary Lu) has no product road map and creates new products casually with no market research. CEO (Gary Lu) states in his job offer paperwork that he will provide "price lists" and a "delivery schedule", but did not provide either as he does not have either. The CEO (Gary Lu) treats his staff disrespectfully and does not listen to their feedback. He is overconfident in his abilities and ideas. Gary does not offer basics like a 401k or even direct deposit. He even has some applicants take typing tests as part of the interview. He seems to be stuck in the 70s or 80s and has never modernized. His website is years old and he does not understand the need to update it.