Vodafone is an Egotistical Company that only cares about its net promoter score - Recensione dipendente - Retail Store Manager presso Vodafone

Retail Stores are severely understaffed. New system called seibel-none of the staff know how to use properly. Bonus is all based on Net Promoter Score. Their are three questions asked, however Vodafone only care about the first one- would you recommend Vodafone to a friend or family unless customer gives 9/10 staff members are penalised. Staff can potentially loose their job based on this system. Unfortunately what Vodafone do not realise is that people will rank Vodafone based on their whole experience not the last one. The majority of departments that can actually resolve a customer issue are only available to be contacted via an email.