Stats, Stress, and a Smile - Recensione dipendente - TSR 1st level presso Vodafone

-Extremely high-pressure environment with constant monitoring through statistics and performance metrics. -Employees are often treated as disposable, with roles heavily focused on retention rather than customer care. -Bonuses are awarded based on questionable criteria, and employees have no way to verify the validity of customer reviews that impact their performance. -Although the company promotes a "friendly" atmosphere, the culture often feels artificial and hypocritical. -Shift schedules are rotating, contributing to stress and lack of work-life balance.