Going down hill FAST - Recensione dipendente - Dipendente anonimo presso Voicebrook

Management - Not listening to their employees, high burnout because teams are understaffed and expected to take on additional and unreasonable amounts of work (with no additional compensation) leading to high turnover and a continual cycle to try to hire more without proper training and throwing them in front of customers to fend for themselves. Product - In my opinion, no longer a leader in the space. A monolithic product that breaks down coupled with an understaffed support team drowning in tickets leading to months-long outstanding open item tickets for customers. From my observation, slow adoption to move towards a microservice architecture, as seen by many competitors and tech companies, has resulted in a loss of competitiveness in the space. Planning on sticking around for 3 years? Expect that you might get a very small raise at most for one of the years - maybe. The raise/bonus structure is subjective and in the power of management who only rewards the best of the best, in their eyes, and not even those who meet and exceed their responsibilities. Lack of DEI initiative. Outsourced HR functions to a third party. Low starting pay and below industry average pay, even for seasoned professionals coming in. Benefit plans are terrible if you live outside NY. Company headcount only decreasing.