Vantaggi
Remote, that's the only thing of value.
Svantaggi
No real pay raise. Specialist get about a 30 cent raise when advancing to becoming mentors which is laughable considering how much more work is put on them. The math used to determine accuracy rate is deeply flawed, which results in many employees being placed on a "Coaching Plan" to help monitor/bring up your rate. However, there is no real solution used to do this. Managers leave it up to you find a way to do better without providing any resources. Once you've completed the plan, thinking you've done well, you're given a Memo (PIP) about a month+ later letting you know that in fact you have not done well and that if you don't do better within 60 days you maybe terminated. Also, there appears to be targeting of individuals with this plan. The company wants both quality and quantity but in this environment of micromanaging thus will never be achieved, probably what lead to a lawsuit against them in 2023.