Toxic environment, people publically thrown under the bus regularly, lack of leadership direction, total absence of leadership with the ability to manage or motivate people, old boys club with no concept of what a good working environment looks like
Risposta di WHSmith
4d
Thank you for taking the time to share your feedback and for your more than three years with WHSmith. We're sorry to hear that your experience did not reflect the supportive and respectful workplace we strive to provide.
We take comments about workplace culture, leadership, and employee experience seriously. Creating an environment where colleagues feel valued, supported, and motivated is important to us, and feedback such as yours helps us identify areas where we need to continue improving. We appreciate you sharing your perspective and your advice regarding our culture.
We wish you every success in your future career and thank you again for taking the time to leave your review.
Thank you for your review. We are glad to hear that you enjoy working for your manager and that they are effective in communicating and issuing training. As for your comments around hours, we always try to make sure that these are scheduled in plenty of time for our employees. If you have any feedback around your rota we'd love for you to feedback to us and reach out.
Field teams often house resilient and loyal employees, despite the chaos in upper management.
Svantaggi
WHSmith houses a culture of pure toxicity. There is zero job security, and rather than coach or communicate clear directives and expectations, they choose to overhaul management teams in all departments. They routinely have mass layoffs in departments from field leadership to corporate office members. In the time I've been away from the company, more than 80% of upper management has been laid off and replaced from outside WHSmith. If you are considering a job with WHSmith, I implore you to run, not walk away from it. There are no positives in taking any management positions in any capacity.
Risposta di WHSmith
2d
Thank you for taking the time to share your experience and for your many years of service with WHSmith.
We're pleased to hear your recognition of the resilience, loyalty, and commitment of our field teams. Our colleagues are at the heart of our business, and we appreciate the dedication they bring every day.
We're sorry to learn that your experience of our culture and leadership did not meet your expectations. We understand that periods of organisational change can be challenging, and we recognise the impact this can have on colleagues. We take feedback about communication, leadership, and workplace culture seriously, as these are areas we continually strive to strengthen.
At WHSmith, we are committed to creating an environment where colleagues feel supported, valued, and able to succeed. Reviews such as yours help us reflect on where we can continue to improve, and we appreciate you taking the time to share your perspective.
We wish you every success in your future career.