Vantaggi
You get paid to sit around while waiting for the phones to ring.
Svantaggi
Management has no idea what they're doing. They are always changing the schedules because they're either understaffed or overstaffed. They don't appreciate the hard workers, the appreciate the brown nosers that like to gossip and tattle on other people. You have no privacy in the break room when a group of people are eating lunch a manager or lead comes over to make sure you're speaking positively. When initially hired you were told lies just to get you in the door. The training was poor, only a few days and then you were thrown into taking calls. You get in trouble for giving miss information because the rules are always changing and the communication in these changes is very poor. Moral of all coworkers is very low, most are looking for other job opportunities either inside the company or else where. This is one of the only banks I know of that has the call center open on Sunday but no other dept is available, so all you can do is give out a balance. The company doesn't know customer service and won't take advice from employees that want to help.