Vantaggi
Washington Federal bought our Bank of America banking center, and espoused its firm commitment to making the transition smooth and easy for both employees and customers. They did allow more independence in the branch than Bank of America, and the CEO went to visit many of the new branches. Employees are able to work in many capacities.
Svantaggi
The training before the transition was wholly inadequate, and the Washington Federal employees who were sent to help our branch during the first week were incapable of dealing with the volume of customers we had on a daily basis. They cut employees' pay without notice even after promising that would not happen. Employees are expected to work in many capacities for much lower pay than before. Outdated systems. Extremely high turnover.