Straightforward yet hectic at times - Recensione dipendente - CSA - Customer Service Associate presso Walgreens

2,0
7 gen 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I liked cashiering, nice customers. It took a couple of customers to get the hang of and had an intuitive POS. The managers and coworkers are helpful with answering questions. Employee day every now and then where you get a 40% off discount. Rare though. Normal discount is 15%. Coworkers and managers are amicable.

Svantaggi

There was no proper on floor/photo training, so I had to work on figuring it out as the weeks went by. I was mainly put on cashier, so it was difficult when customers asked where something was because I wasn't taught. It got better when I started to get put on stocking but still, up to me to figure it out and it wasn't very intuitive. It would turn from quiet to super busy lines at the drop of a hat and most of the time, there were only 2-3 people on the floor, so it was hectic. On top of that the CSA has a lot of responsibilities: cashier at front or backup cashier, fulfilling photo orders, taking passport photos, stocking and fixing the shelves, making displays, doing online orders, changing price tags, cleaning up, answering the phone, assisting delivery drivers, and you do most of these tasks simultaneously. We always had to push the credit card. I asked nearly all eligible customers and after checking out hundreds and hundreds of customers not a single one said yes.

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5,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Team member and entry level management very good

Svantaggi

High stressfulness and open space makes high risk

3,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Svantaggi

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

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