Wargaming

Working in product is good; working in services not so - Recensione dipendente - Customer Support Specialist presso Wargaming

4,0

5 gen 2024

Customer support specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

If you work in product-specialised team, you will probably enjoy it (e.g. QA, Publishing, Art etc.) Decent salary Good care from the company (insurance, benefits etc.) Lots of merch, some events, nice offices Mostly well-organised processes with lots of documentation

Svantaggi

If you work in services (e.g. Helpdesk, customer support, localisation etc.) you can expect lower salary and less care from the company. Sometimes people do not realise the contribution of service teams to the company (e.g. product teams may think that support teams are lazy and don’t do their job well enough all while the support teams are overloaded with work because of some mistakes the product made)

Risposta di Wargaming

Thank you for taking the time to share your feedback! It's great to hear that you find working in product-specialized teams enjoyable and appreciate the various benefits, amenities, and well-organized processes that we offer. Your observations about working in operational roles are extremely valuable to us, as we strive to foster a culture of respect and appreciation for all employees, regardless of their role or department. We will take your suggestions into consideration as we continue to improve our workplace environment. Thank you!

Working in product is good; working in services not so - Recensione dipendente - Customer Support Specialist presso Wargaming

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