Vantaggi
Wayfair takes care of their employees, good pay, base rate + commission. Full-time employment and they work with school schedules. They can even assist with tuition for relevant classes. Paid time off. There are a lot of really good benefits to working for Wayfair. They are relatively good at working with you.
Svantaggi
Could use better training. Should enforce the rules that you learn in training on the floor when it comes to sales. They have "ready time" and "not ready time" no wrap up time either. Ready is when you are available to take calls. Not ready is any call backs or outbound, which ruins your stats. So basically you shouldn't try to go the extra mile when it comes to following up with customers on their questions that you researched and can answer the next day. There also isn't a program set up to keep track of the customers that you talk too with notes so when a customer calls in and they expect you to know what their last call was about, you have no where to put in the notes or find them if they didn't place an order and have an issue with it. They also closed half of the department without warning anyone and let half of their team go while giving options to the other half on their job choices.