High Expectations, Low Employee Support - Recensione dipendente - Customer Success Manager presso Wayground

Wayground is at a stage where you can have real ownership and make a tangible impact. People are trusted to take initiative, improve processes, and help shape how the company scales.

As with any fast-growing company, some processes and structure are still evolving. This can require flexibility and comfort with ambiguity, but it also creates opportunities to step up, lead initiatives, and directly influence how things are built.

The first few "seasons" were genuinely enjoyable. The people were the best part of working here—I met some incredibly talented colleagues and made lifelong friends. Despite the usual startup growing pains, there was a collaborative culture, decent perks, and frequent U.S. onsites that made it easy to build real relationships across teams. The product was solid, and it felt like everyone was working toward something exciting.

Like a TV show that loses its magic after a few great seasons, everything changed when leadership was overhauled last year. The company seemed to swap out the "cast" instead of fixing the script. A wave of talented employees was laid off, not because the company needed to reduce headcount, but because new leadership appeared to want their own team in place. The result was a culture that felt completely different from the one that made people want to work here. Even before that, people would occasionally disappear with little or no communication, creating unnecessary uncertainty. Over the past year, restructures became the norm, goals became increasingly unrealistic, and employees were left wondering if they'd still be around for the next episode. From what I've heard, another major round of layoffs followed, suggesting the constant rewrites haven't solved the underlying problems. What started as a show I'd recommend to everyone became one I couldn't wait to stop watching.