Vantaggi
The role had much versatility, different from most banks, you learn to do everything, so the customers can go to any teller and open an account, or apply for a home equity line of credit. Webster strove to be #1 in customer service, and there was some growth opportunity
Svantaggi
It seemed that the management would praise or reprimand you more on how much they liked you than on how well you performed. I sometimes felt pressured to do transactions with customers without getting proper identification; within 2 months of starting a very busy branch, I was scolded by the manager for asking for a customer's ID "This customer comes in here every single month, you should recognize them by now" I also felt as though my voice was not heard, and I often found myself in 'damned if I do, damned if I don't' situations. Perhaps the reason for this is because asking for a customer's ID is an inconvenience for the customer, and the manager doesn't want that, but if you don't ask for their ID and something goes wrong, they can pin it on you, and they aren't at fault. Besides, there is not a consistent schedule, and you have to carefully check your start/end time every day. You would get 2 days off per week, Sunday and one day in the Monday-Saturday range, though you would typically have to work 3-4 Saturdays before getting one off. It makes scheduling for other events/appointments difficult.