Vantaggi
Great benefits even for tellers. Bonuses paid based on how much you contribute. In my branch there are great people - so much so that we often hang out after work just because we all get along. Many customers are fun to see, and there are some perks associated with having small business owners/managers as customers (free food, mostly).
Svantaggi
Obnoxious policies regarding how to greet customers (Say 'Welcome To Wells Fargo! My name is ___. How can I help you today). Saying the same thing gets old after a while. Very stressful at times balancing high sales pressure with "moving the line" when we get busy. Meaningless coaching by the managers regarding sales and customer service ("What product are you going to work on this week? How are you going to change your approach so that you sell a credit card next time?). They have recently started incorporating teller surveys (something brought over from Wachovia) rating you on your interaction with a customer. It's a good idea in theory, allowing you to know how you could improve your customer relationship skills, but in practice it turns in to something that just has to be done. It feels like the managers are just going through the motions, and must find something to cite you on, so they can provide coaching and do their job. It doesn't feel like it's improving my sales or customer service - both of which I am doing well in.