Vantaggi
Loved the vibe and the culture-made great friends and was able to really be my goofy self. They have great retention- often times I would see people coming back from long vacations and I was told to take time off at least once a month- they like you to have a life; very good quality!
Svantaggi
Customer Service is a difficult job. They changed the call wait time from 2 minutes to 1 and then everything went down hill from there. I was often told I was giving quality calls but they were too lengthy. Got in trouble for things that are pretty ridiculous and natural things humans need to do to get through the day. The people on the other line will be a mystery always, and sometimes be prepared for cursing or put-downs for being stupid and not knowing how to fix a "flash" website; really...who uses that anymore!? Basically I would only take this job if you are fresh out of college and need something to build your resume; it's not the best, but it's not the worst for customer service.They really do try to make it pleasant. However, offering alcohol after work is not always the answer to happiness-yet they have a wellness coach, a little odd.