Vantaggi
Well known brand that opens doors; Large customer list from which to provide new, value-added services; Good people; Okay products; Proven ability to manage large fleets of printing assets. Trying to get out of the printing rut with the acquisition of ACS...but at the cost of a lowest cost, low margin alternative which is ripe for replication but not structured for such and does not play well with the traditional Xerox business.
Svantaggi
Management culture in decline. Too many VP's and a culture around that is very political rather than customer/business oriented; the Peter Principle being practiced perfectly . Narrow focus on printing hardware puts them at great disadvantage for systems business and long-term growth is dying with the reduced need for print; Upper management too narrow in their backgrounds to understand emerging technologies and businesses. No longer have deep services and operations capabilities...generally large, unsophisticated customers are buying 1990's solutions. Major global weakness in that Fuji-Xerox controls the Asia-Pac markets so true "global" solutions and opportunities do not exist for direct sales. Current tendency to want to outsource everything to Mexico and/or India.