Make the customers happy. - Recensione dipendente - Customer Service Representative presso Xerox

4,0
30 giu 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

5 weeks paid training. Easy job talking to customers. air conditioned. If you get 10's on customer satisfaction surveys, you get bonus, snickers and monster drinks. The supervisors pay is based on the customers review of the rep after calls. I kept mine 100%, and got to show up late each day for weeks, take lots of breaks, free pizza, etc...just pass your survey. It's straightforward $10/hr. To make the customer happy.

Svantaggi

You are 1 person in a call center of 800 people, you don't matter much, just do your job. Impossible to change your work schedule, benefits are pointless, (co-pay) and you are stuck in a cubicle talking to aggravated customers 9.5 hours a day, 5 days a week, MANDATORY overtime, NO part time allowed. They say you can move up or onto any job assignment at any location in the world after 6 months,

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5,0
7 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Corporate, so you know how that goes.

Svantaggi

Corporate still trying to get their act together with IT solution.

2,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Big company with solid benefits

Svantaggi

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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