Vantaggi
You could work as many hours as you wanted, overtime included and holidays such as the Fourth of July were paid days off. It also teaches you how to handle disgruntled customers and make them happy, as that was the reason people were calling most of the time.
Svantaggi
Where do I begin? I was fired for going out of my way to help an Express Scripts member (ES is contracted by Xerox to handle their inbound phone calls). Basically, this member's insurance had changed and that insurance company used a mail order pharmacy that is a "rival" of ES. She had ordered her medication, which helps KEEP HER ALIVE, and ES didn't bother to call, email, text, NOTHING, to tell her that they weren't filling her order. So I went ahead and helped by telling her to call the "rival" company because that's where she would get her meds from now on. Absolutely ridiculous.... Plus the "bosses, managers, etc" are incompetent people, who know less about the job being performed than those doing it.