In short, a joke. - Recensione dipendente - LNP Agent presso Xerox

The first thing that smacks you in the face is how the company DOES NOT trust you. Management treats everyone like criminals and middle school dropouts while on their campus, which lacks class in a supposedly corporate environment in and of itself. Our two weeks of LNP Training (which we went straight to) consisted of a first week of practically wasted time focusing on customer service instead of software and policies, which was a mistake because we had no training environment. Despite shadowing, once we went live, even those who had been on the floor for a while either bull$41773d the customers on more difficult calls to get their handle times down or gave them some bs info/transferred them. Some callers came to me after 8 transfers from other departments. In reality hardly anyone knew what was going on, possibly because of the high turnover rate in all departments, but probably also due to shoddy training. Supervisors. Sigh. Many were decent in LNP - better than what was found customer service from what I heard, by far, but one was unacceptably rude and rolled her eyes every time anyone bothered her with a question. 10 hour work days are no fun, especially at $10/hour regardless of overtime and how well you did on your surveys.