Vantaggi
First, if you are looking for a place where you can put your ideas to work with minimal bureaucracy or red tapism, you can certainly eye for Xerox Noida centre where all managers are willing to put their weight on your genuine ideas and make it work. Second, if you want to explore the possibilities of doing multiple activities on TL role beside regular ongoing operations management, for ex. doing interviews and recruitment, hiring and firing of team members, training and development of team members, on-floor R&R for team, new process transitioning from onshore and offshore etc. then you should head for Xerox, Noida site. It is the best learning platform for any TL.
Svantaggi
Sometime, night shift hours and/or extended working hours might put a drain on your social life or family hours but even that is rewarded with comp offs and recognition. Limited promotional opportunities in the same process as organisation is not growing rapidly in BPO sector.