Glorified aggressive telemarketing and harassment of small business owners - Recensione dipendente - Account Executive presso Yelp

3,0
24 ott 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are great, cafe and loaded kitchen on site, great parties and perks.

Svantaggi

The territory distribution system, racists, and frat boy mentality among managers. On a floor of 70+ sales people only two were African American until one was fired during training although he was selling well. Favoritism and being very flirty will get you a good territory. Unfortunately, the territories you get have all been worked to death and the business owners will be so annoyed they will literally threaten you. You will be harassing the same people over and over despite them not being able to buy due to economic reason- for example, a few businesses I was calling went out of business and I was still forced to call them up until they closed their doors and in the meantime I lost on other good leads- well actually, their inventory is no organized and they bought many fake listings that show up on your pipeline. You will literally call everyone who has ever has a yelp page and harass them until they buy. My territories were very strange- one was a total loss, a very very poor area (well known through out, actually a skid row) and the other was a bit better, and I made large sales there. It really doesn't take much talent as they would have you think to make sales- IF you get a healthy territory with inventory then you'll make sales easily. The problem is inventory is NOT always available and combined with a horrible territory and 60+ closed/fake businesses in your pipeline you are doomed. You will burn out quickly unless you are making target every month. Sounds like a great job and it can be, but it is in no way creative and you literally do the same thing every day. Every day. One of the WORST jobs I've had to endure. The HR lady Taylor really sold me on the job. I am very grateful to have gone through their training which WAS fantastic but has since changed to cycle through sales reps more quickly.

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5,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice people. Good perks and colleagues treat you with respect

Svantaggi

Workload can be overwhelming and software a bit outdated

1
1,0
27 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great coworkers who genuinely care about one another and many front-line managers do their best to support their teams despite constant organizational challenges. The company can provide valuable experience in sales, customer retention, and learning how to operate in a very fast-paced environment.

Svantaggi

Compensation is far below market despite leadership positioning it as competitive, with commission structures that are unpredictable and often unattainable. Job security feels entirely dependent on management style rather than consistent standards, with some employees coached fairly while others are disciplined or terminated over minor mistakes. The sales organization creates significant downstream issues through aggressive sales practices, forcing retention teams into highly reactive customer conversations. Attrition is the worst I have experienced in my career, promotion into management often results in a pay cut for top performers, and the culture creates constant anxiety where employees feel like they are walking on eggshells. Top performers are often not the most skilled employees, but those who have learned how to manipulate loopholes and work around processes.

1
avatar
Risposta di Yelp
4d
Thank you for sharing your feedback with us. While we're glad that you enjoyed working with so many great people during your time with us, we're sorry to hear that your overall experience was anything less than you had hoped for. We also hear your concerns about leadership consistency and compensation. We take management training seriously, and our leaders complete a full classroom curriculum and hands-on coaching evaluation before leading a team to help ensure fair, consistent support. When it comes to pay, we focus on providing a competitive total rewards package that includes health benefits, 401(k) matching, paid time off, and more. We invite you to share further details about your experience by emailing employeefeedback@yelp.com. We appreciate you sharing your perspective, and we wish you the best in your career.
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