The premier agent concierge department is just a little bit of a mess. When I was hired I thought it was going to be a lot different then it was. This position is basically telemarketing without the sales, you are harassing people all day just dialing nonstop getting hung up on and berated. When someone reaches out to a realtor in this program they are expecting that realtor to call them but instead you do and try to schedule a time for them to speak. It's good for busy agents who don't want to deal with bad leads like rentals but it frustrates consumers, it's really hard to feel good about what you're doing either.
Management is very inexperienced and young which can make your day tough as well, the average age of our leadership team is probably 25 I would guess. For many of them this is their first job so they don't have a lot of real world management skills, they resort to micromanaging a lot. It started out as a fun environment but as time went on they have implemented more and more rules like no cellphones, no wearing shorts, no talking with each other at your desk, ect it feels a lot like highschool now. That's really all your manager or lead will be there for, watching you to make sure you're not texting. They can be very disrespectful too, it's definitely not a team relationship it's more us verse them. They don't have any sort of performance improvement plan either, if your numbers are bad they'll just give you the cold shoulder and not say hi in the hallway and stuff like that. It sounds really childish but again, it's a really inexperienced management team.
The job itself breaks a lot of people just like telemarketing does too. In a typical day I'll make 200 dials. Since the job is so easy there is no advantage to people who have been there longer, it all comes to how many dials you can make in a day. New hires come in and do really well because it's new and they are optimistic, this position takes no skill or learning either just dial. After a few months though and realizing advancement wont happen you will be worn down and the thought of even making another call is tough. As soon as your numbers start to fall management will treat you very poorly. That's how the cycle has gone since I've been here, they have lost most of what I would consider their bright employees because of this. This creates a really odd environment too, about half of the floor is completely negative about everyone and everything here and talking openly about looking for another job.
The advancement opportunities are not good either, this also creates a lot of the tension. This team has almost 200 people and many of us hired on wanting to advance here. They really sell you on that but they prefer to hire from outside rather than promote from within.
Overall it's not a horrible job, the pay is really good for what it is and the benefits are nice as well. Definitely don't look at it as a career though, most people make it about 3 months before they start looking for something else. Management is really inexperienced and poor and it will feel a lot like high school but as long as you can handle that you can get by until you find something better.
