Former customer support associate - Recensione dipendente - Customer Support Associate presso Zoe

2,0
13 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Worked with some fantastic people before the redundancies Gained useful experience in the corporate/ start up world (enough to know I definitely don't want to work in this sector again) Compensation was fair most of the time

Svantaggi

My biggest gripe is that ZOEs words and actions never matched during my time there. They would promise things to keep our morale up but never deliver on them. I understand things change quickly in a start up so a one off could be forgiven but it happened multiple times which just destroyed any trust in management and the company. The job was incredibly stressful to the point it caused serious health issues. They do lots of surveys into employee wellbeing but when the issues are down to things such as scheduling, backlogs, poor Comms, lack of transparency - it takes more than an extra break to restore wellbeing. I do believe people are well intentioned but it very much felt like the team as a whole was out of their depth in my final months there. There definitely seemed to be a lack of clear communication down the chain of senior leadership to middle management to "ground floor" csa's. I found the way the company handled the first round of redundancies was poor. Fake positivity and platitudes when people are scared for their jobs and have lost friends on their teams just felt completely inappropriate.

Esplora altre recensioni su Zoe

5,0
6 set 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Grande cultura, grande leadership, grandi opportunità, team di supporto

Svantaggi

Non ho nessun contro.

3,0
24 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A true sense of community and team culture. They are working to bridge the gaps of a remote-first company with social and growth budgets to help you grow as an employee.

Svantaggi

The company grew too fast to safeguard its team, despite preaching about caring for them. Promotion and compensation changes were inflexible, hindering cohesive growth opportunities for the team.

1
Vedi recensioni per: Utile|Valutazione|Data|Tutto