Best in class product, behind in culture/benefits - Recensione dipendente - Customer Success Manager (CSM) presso ZoomInfo

3,0
12 gen 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Zoominfo continues to be the best in class product for intelligence and they’ve grown their suite through acquisition. The software sells itself and the more they have to offer in terms of additional products is beneficial to all of the teams.

Svantaggi

Might be a strong opinion but there is little benefit to working at zoominfo aside from the product. Salary is average, you have to “apply” to be a fully remote employee, etc. - but the PTO policy for the GTM team really set me over the edge. No PTO granted in December or the last week of every other quarter. So I guess on Dec 1 I just tell my kids and family “see you next year”? Give me a break. The job market is far too hot to put up with that. Even if your manager allows you to take PTO during the blackout periods it’s supposed to be “hush hush” which isn’t a consolation. It’s a baffling policy and personally insulting to people with families/kids.

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5,0
1 lug 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

Svantaggi

The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

3,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, good benefits and great office.

Svantaggi

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

4
avatar
Risposta di ZoomInfo
1w
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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