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      eGain

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      Senior Leadership Needs to Go - Recensione dipendente - Marketing/Sales presso eGain

      2,0
      15 feb 2023
      Marketing/sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Amazing people and very flexible. Above average salary.

      Svantaggi

      Leadership lacks strategic thinking and know how. CEO is a micromanager which makes the overall culture extremely slow. There is no real marketing strategy to speak of, leading sales to generate their own leads especially in the EMEA market. No marketing tech stack (mail merge for email campaigns) Very much a culture of 'this is how we've always done it'. Employee turnover extremely high, yet issue isn't really recognised by leadership. Striking amount of nepotism in senior leadership, thus lacking real diversity of thought (and also skill).

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      Risposta di eGain
      3y
      Thank you for sharing your feedback on your experience here at eGain. We are pleased that you enjoyed working with your colleagues and that the salary was well-received. It is disappointing that you did not feel supported in your work by the eGain leadership and management teams. We are always aiming for continuous growth and the success of our employees, so please know that your feedback will be addressed. Thank you for your dedication to eGain while you were with us, and we wish you all the best in your future endeavors.

      Esplora altre recensioni su eGain

      5,0
      4 mag 2026
      Gggre data analyst (entry level)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great experienced Great experienced Great experienced

      Svantaggi

      Lack Lack wlb. Bad salary

      1,0
      1 lug 2026
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Svantaggi

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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