This place is a joke. - Recensione dipendente - Customer Success Specialist presso eTailPet

1,0
12 ott 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can work remote and avoid the petty office drama and antics.

Svantaggi

eTailPet has no structure to the company and they do not know how to successfully run a business. You will find yourself with a new job title every couple of weeks, but no clear outline of what your job is. It’s a cool product, but the lack of understanding on business practices will be the downfall. The turnover rate at eTailPet is comical. I started looking for jobs the moment they FORGOT TO PAY THEIR EMPLOYEES, so everyone was paid late…. What kind of business ‘forgets’ to pay their employees? eTailPet micromanages their employees worse than any place I’ve ever seen before. So much so that they can’t get their own work done, so they work at night. The result? They expect you to work at night/weekends too (and not be paid for it). If you do not work at night, you are reprimanded for not meeting their expectations. They have no personal boundaries. Calling your personal cell phone and emailing you from 4AM - 11PM at night and on weekends. The managers, on a daily basis, talk trash about the CEO and other employees. The second you start working there, all you hear is complaints from managers about employees. So unprofessional… They also lie constantly. They will tell you all kinds of information, come to find out that they were showboating and just trying to cover a previous lie they told. They also lie to customers about what the product is actually capable of doing just to get the sale. They have core values that employees are expected to follow, but management is not. They lie, don’t care about customers or their employees, and prevent employees from actually getting their job done. I would not be surprised if they write a fake review after this to try to push this one down. They also run ‘tests’ on employees to see how they will fail. They give you two options, both of which are ‘failed test’ outcomes, and see which one you do. Then you are reprimanded for whichever option they gave you that you chose. Don’t even get me started on the fact that the management tells their employees that they need to lose weight… The business practices are destroying the company before it even got started. If you’re looking for a good job or career, do not board the Titanic.

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5,0
3 ago 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This is hands down the most welcoming, accepting and compassionate company I have ever worked for. You are not treated like a number, but instead valued for your individuality and uniqueness. I am so proud to work for a company that truly cares about their both their employees and their customers.

Svantaggi

This is a start-up environment, and that's not for everyone.

1
2,0
16 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

In the early days, before the company was acquired by private equity, it was a fun and fast-paced environment. Although it could be stressful at times, I believe that experience significantly contributed to my current success in my job. The leadership team, composed of strong female leaders, worked diligently to identify each employee's strengths and place us in roles where we could excel. While this might sound overly sentimental, they were actually quite tough and taught me how to use my voice and advocate for myself.

Svantaggi

After the acquisition, the company underwent a complete transformation and lost sight of the customers' needs. All the female leaders left, and the organization was consolidated under another "sibling" organization run by men in Utah (draw your own conclusions). This shift resulted in a lack of female leadership and created a "bro culture" that felt cult-like and was characterized by mediocrity.

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