NOT as advertised - Recensione dipendente - CRM Call Centre Agent presso irwinSolutions

3,0
1 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Coworkers are friendly, shifts are given consistently and regularly, hours are decent, and not working weekends is a bonus. Employees also receive sales and vocal training; more senior employees receive minor administrative training.

Svantaggi

Strong emphasis on KPI's, there is a literal leaderboard tracking employee output, managers are 'results first over people', the work is incredibly mundane and mind-numbing. If you don't meet daily KPI goals, you go home feeling awful, not to mention the desks and office facilities are very basic and is not conducive to workplace satisfaction. Additionally, the company advertises 'opportunities for advancement', but these opportunities rarely arise, and involve taking a pay cut as you transition from casual to part-time. Employees are also given designated break and lunch times; you cannot go outside of this window without receiving significant criticism. Employees are treated like school students, not as equals with different responsibilities. For the uni students that may be enticed by their seek ad: - If it is proffessional experience you are seeking, please try landing an internship in your related field before accepting a job here. You will not gain any valuable skills aside from communication and sales. - If it is part time work you are seeking, please work in a pub, cafe, rsl club, retail, literally anything else. Spend your formative years in workplaces that are fun, which this place is not.

Esplora altre recensioni su irwinSolutions

4,0
12 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- consistent hours - well organised - valuable customer service experience

Svantaggi

- overly KPI focused - repetitive tasks

2,0
17 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good co-workers Talented contributors you can learn from Good place to begin your career with, if you have little or no professional experience. You will get to appreciate the realities of worklife Work with predominently automotive clients

Svantaggi

KPI-obsessed culture that prioritises metrics over people Micromanaged Below industry average pay High turnover and burnout Mistakes are harshly penalized, creating a fear-based environment Talented and experienced contributors but severely lacking good leadership Co-founders often misaligned, have conflicting understanding and awareness, no cohesion in the leadership Perceived favoritism towards the crm call centre team business and offshore than anything else

Vedi recensioni per: Utile|Valutazione|Data|Tutto