Mystery Shops Ruin The Job and Pay is LOW - Recensione dipendente - Supervisor presso the LEGO Group

Mystery shops ruined my experience working for LEGO. They require you to follow not a general - but an EXACT script: "Who's the gift for?" (If you don't phrase it their way, you don't get the points) This makes for a very staged customer experience not allowing you to be genuine. In high volume stores, you often have 80 customers inside the store, barely allowing you to move and provide each guest with a memorable customer experience because if you focus too much on one guest you may miss the mystery shopper. I applied to the job thinking it would be about the kids but its really about the mystery shopper. Which is terrible. Micromanager friendly rules- "Don't step on the racetrack" AKA the gray walkway around the store. In a high volume yet tiny store that's like being confined to a jail cell. The coaching log is essentially micromanagement in disguise. Micromanaging isn't easy and you can't expect your supervisors to micromanage for $10 an hour or your employees to be micromanaged for $8. It's an adult job on high school student salary.