Great place to learn the ropes and grow in tech support - Recensione dipendente - Certified Tech Advisor presso theITSupportCenter

Clear escalation paths and managers who back you up on tough calls. Schedules are predictable and shift-swap requests are handled fairly.

Rotating on-call coverage is part of the role. It's compensated, but it's a real commitment worth knowing about up front.

None that I can think of. Getting to pick your schedule and work from home is canceled out by how many negatives there are.

Unpaid training. Get paid less than minimum wage, no paid holidays or holiday pay for working holidays, basically no benefits, No Guaranteed Pay - you can literally make $0 per hour. You only get paid for case time but then they limit the amount of time you can work on a case. Forced to be on camera for the duration of your shift even when you're not getting paid. Poor resources to do your job effectively. CONSTANT issues with their systems and it almost always becomes YOUR problem. Even if you somehow get promoted and receive hourly pay, it is still far below the national average for an IT support specialist and you are still subject to having your pay reduced for the dozens of different metrics/reasons their systems rarely tracks accurately.