Service desk - Recensione dipendente - Service Desk Analyst presso totality services

· Staff are generally happy to help with issues you face · Good opportunity to learn on the job · Flexible working is offered or Hybrid working · Staff and HR are always looking to improve the office environment and encourage staff to engage with each other during social events

· High staff turnover · Occasional lack of support for 1st line service desk staff, due to a high staff turnover and lack of staff availability · Inconsistency with the overall management internally within the company · Heavy workload due to not enough staff present or too many junior staff without guidance being provided · Lots of improvement potential for the internal infrastructure of the company · Staff recognition isn't seen often, Personal Development Reviews don't lead to pay rises · Low salaries for entry-level roles compared to the workload given and working hours, 9 am to 6 pm.

Really great place to work with a positive culture and fantastic team.

Very busy and fast-paced so not for everyone but plenty to learn and really rewarding.