Not nearly enough guidance given by management for new hires - Recensione dipendente - Repair Technician presso uBreakiFix

3,0
13 mag 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The actual repair work is enjoyable, schedule is flexible, pay is fair.

Svantaggi

They give new hires barely any training wheels, and then remove them immediately. I worked there for a month, and my boss rarely went with me to the front to check people in to demonstrate to me how I'm supposed to do it. On top of that, they had me be the only person to check people in when I was there, so I couldn't even listen to more experienced people and learn from them. Training consisted of a few videos where the customer was WAY more scripted and predictable than they are in reality. This applies even more so to phone calls. They gave me almost no training on how to talk to people over the phone, and I had very little opportunities to listen to my boss on the phone to learn how to talk to people.

Esplora altre recensioni su uBreakiFix

5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good work life balance, fun work, fun teams

Svantaggi

driving far out, a lot of bugs in devices

4,0
19 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Svantaggi

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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